LeoVegas Casino FAQ

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This LeoVegas FAQ offers answers to some of the frequently asked questions about the casino payments, bonuses and terms, but the information can change any time. For further questions, please refer to the website or the casino support.

Payments

How long does a LeoVegas withdrawal take?

When you request a LeoVegas withdrawal of funds, the request will be usually processed on the same day, providing all the documentation is verified. Before making the first withdrawal, the casino will have to confirm your identity, and this will make the first withdrawal take a few more days. Before the withdrawal has been processed by the casino, it can be cancelled, and the money will be credited back to your player account.

After the withdrawal has been processed, it depends on the chosen method on how long it will take to be in your account. Transfers to Visa cards, or bank accounts usually take 3-5 business days processing time, whereas other methods, such as Neteller and Skrill can be credited a few hours later. Usually the same withdrawal method is used that was also used for depositing, unless this is not possible. If you generally want the fastest payout you should opt for an ewallet payment method. The LeoVegas withdrawal is usually free of charge, and you get three withdrawals free in a 30-day period. Further withdrawals incur a fee. Once you reach VIP Level 30 you will get unlimited free withdrawals.

What are the maximum withdrawal restrictions at LeoVegas Casino?

The maximum withdrawal amounts at LeoVegas depend on your VIP level. VIP Level 1-30 has a maximum of €100,000 per month, VIP Level 31-59 a maximum of €200,000 per month and VIP Level 60 a maximum of €300,000 per month. This limit doesn’t apply to winnings from pooled progressive jackpots.

Are there fees for deposits and withdrawals at LeoVegas Casino?

LeoVegas allows players to have 3 free withdrawals in a 30-day period. If you wish to make more withdrawals they will apply a small fee. If you are a VIP player and have reached at least level 30 you can get unlimited free withdrawals at LeoVegas.

Bonus

How much is the LeoVegas welcome bonus?

LeoVegas offers players from different countries a welcome bonus and/or no deposit sign up spins. You can see the current bonus in our overview table. Bonuses are for example available to players from UK, Canada, New Zealand and many other countries. Keep in mind that we aim to keep the bonuses up-to-date, the current bonus on the website will prevail. Also make note of the bonus terms and conditions. → LeoVegas Bonus Terms and Conditions

* Bonuses are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date. LeoVegas Bonus T&Cs begambleaware.org

Is there a LeoVegas no deposit bonus?

Whether or not you can receive a No Deposit bonus at LeoVegas Casino depends on the country you are signing up from. You can see the current welcome offers for new players below. If you’d like to know more about the welcome bonus, and the great games at LeoVegas, you can find more information in the review.

How do I get the LeoVegas free spins?

The free spins at LeoVegas are available either for new customers that haven’t had a player account with the website yet, or you can get free spins as part of a promotion. Whether or not you qualify for no deposit free spins depends on where you live in the world. Information about current offers are available on the website as well, as LeoVegas offers constantly changing promotions where players can get free spins, bonus money or win other prizes. Winnings from the spins are credited as bonus money, and have to be wagered 35 times before they can be paid out. Try your luck now!

Do I need a LeoVegas bonus code to get the bonus?

Leovegas Vip Levels

To receive the bonuses, you don’t have to enter a LeoVegas promo code or bonus code, the bonus is added automatically. You can opt in our out of receiving bonuses in your account settings. What are you waiting for, sign up here, or read the full review first.

What are the bonus terms at LeoVegas Casino?

Every bonus is tied to conditions. This is a general rule for all casinos, as they generally don’t give away the bonus money for free. There are general bonus terms, but each promotion can also have their own terms that can vary greatly with the promotions. When you want to take part in a promotion, or get a deposit bonus you’ll need to read the terms before you deposit or take part in the promotion.

LeoVegas imposes general wagering requirements on bonuses and free spins of 35x, which you need to fulfil before you can make a withdrawal. The bonuses may also be valid for a period of time before it is removed from your account. When you get free spins they are available 3 days before they are removed from your account. There is also a maximum bet size of €/£/$ 5 when you play with bonus money, which means that the bet you can place in the games has a maximum size limit for each round. Game contributions are also an important factor, and you should make yourself familiar with the LeoVegas bonus terms before you play with bonus money. Since LeoVegas offers Slots and Live Casino bonuses they will have different game contributions applied to them. You can see the game contributions in our review of the casino. → LeoVegas Bonus Terms and Conditions

What are the wagering requirements at LeoVegas Casino?

LeoVegas applies wagering conditions on bonuses that you need to fulfil before you can cash out remaining winnings. The wagering is currently 35x the bonus amount. This means that if you deposit €100 and you get a 100% bonus you can play with €200. The real money balance is played first and afterwards you play with bonus balance. This bonus balance of €100 needs to be played 35x before it gets converted into real cash. This means that you need to play €3500 in the games. Depending on the type of bonus you will also need to look at the game contributions and which games can be played with bonus money. This is also described in our review, or you can find an up-to-date list at the LeoVegas website. There are also rules for maximum bet sizes at LeoVegas, which are €/£/$ 5 per round. → LeoVegas Bonus Terms and Conditions

Games

Leovegas Vip Levels

Can I play LeoVegas mobile on my smart phone or tablet?

LeoVegas mobile is one of the biggest mobile casinos out there at the moment. They offer a huge variety of mobile slots, currently 2100, as well as classic table games. You can play some exciting Netent games, such as Mega Fortune, Twin Spin, Jack Hammer, or games from other developers, such as Microgamings Mega Moolah jackpot slot.

Supported devices are iPhones, iPads, Windows Phones, and Android devices. You can also download a LeoVegas App and get easy access to the games.

Is there a LeoVegas Software or App?

No, there isn’t a Leovegas software to download for desktop computers. The website is an instant play casino, and only offers game that can be played with the Flash technology. The casino offers games of multiple developers, such as Netent, Microgaming, Play’n Go, NextGen Gaming, Yggdrasil, Betsoft and many more.

At the moment, there are 2200 games available, and they all can be played on devices that support Flash, and even Mac and Linux computers. To access the games, you simply have to login to the website, and start playing. No need to download a software. Since the games are optimised for instant play, you can also expect great graphics, and fast loading times, depending on your connection of course.

If you play on mobile devices you can download a LeoVegas App and get easy access to the casino from your iOS or Android device. The App can be downloaded for free.

Other

How do I change the LeoVegas VIP level, and is there a loyalty program?

Leovegas Vip Level 1

The LeoVegas VIP level changes the more you play. Every time you wager money in games, you collect points which will determine your VIP level. Being a VIP has certain advantages, as you get preferential support, and regular special promotions. You will get special offers, such as bonuses or events sent to you as you play more in the casino. The casino currently does not offer a loyalty point cashback program. As a LeoVegas VIP you will also get unlimited free withdrawals from VIP level 30 and you will also have higher withdrawal limits.

Is LeoVegas secure, safe and trustworthy, or a scam?

Leovegas Vip Level 2

LeoVegas is regularly awarded prizes at international gaming events, such as EGR and ICE Totally Gaming. The casino was founded in 2012 and has since gained a great reputation among players. They have a license from the Malta Gaming Authority, the UK Gambling Commission and the regulatory body of Denmark. The casino is regularly audited for fairness of the games. They offer the games of some major developers, such as Net Entertainment, Microgaming, Yggdrasil, and many others. All transactions are processed through secure connections, and the operator ensures that no third parties will gain access to your financial data. You can expect to be in good hands at LeoVegas, and many satisfied customers can confirm this. LeoVegas is not a scam, the casino has a great reputation with the players, especially for their fast payments processing and fair terms.

What are the restricted countries at LeoVegas Casino?

Unfortunately, not everyone is allowed to play at LeoVegas. The casino excludes players from certain countries from opening accounts or placing real money bets. The restrictions depend on casino policy, as well as countries where online gaming is illegal. If you are unsure whether you are allowed to play for real money at LeoVegas, please contact the support before opening a player account. Our list is updated regularly, but can change in the meantime.

Currently excluded countries are: Afghanistan, Switzerland, Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic (CAR), Chad, Chile, China, Colombia, Comoros, Democratic Republic of the Congo, Republic of the Congo, Costa Rica, Cote d’Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macedonia (FYROM), Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates (UAE), United States of America (USA), Uruguay, Uzbekistan, Vanuatu, Vatican City (Holy See), Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

How can I contact the LeoVegas customer support?

The LeoVegas customer support can be contacted all day and night through a UK or Ireland freephone number, an email to [email protected], an international landline (Malta) and a live chat option. The friendly help desk employees are happy to help you with any questions you might have, and they respond quickly, and professionally.

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